Billing & Refund Policy

This policy forms part of our Terms of Service and explains how subscriptions, renewals, cancellations and refunds work.

1. Plans and pricing

• Plans are chosen per child. A free tier is available, along with paid subscription tiers.
• Prices are shown on our Pricing page in Australian dollars and, where applicable, include GST.

2. Subscriptions and automatic renewal

• Paid plans are subscriptions that renew automatically each billing period (for example, monthly) until you cancel.
• Payments are processed securely by our payment provider, Stripe. By subscribing, you authorise us (via Stripe) to charge your payment method for each renewal.

3. Cancelling

• You can cancel a child's paid plan at any time from your dashboard or by contacting us.
• When you cancel, the plan remains active until the end of the current paid period, then does not renew. We do not provide pro-rata refunds for the unused part of a period, except where required by law.

4. Your Australian Consumer Law rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the service, you may be entitled to a refund or to cancel. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if that is not done, to a refund of the unused portion. Nothing in this policy limits those rights.

5. Discretionary refunds

Beyond your legal rights, we may offer a refund at our discretion — for example, if you were charged in error or experienced a genuine problem. Please contact us and we will do our best to help.

6. Price changes

We may change subscription prices. If a change affects your plan, we will give you reasonable advance notice (for example by email), and the new price will apply from your next renewal. You can cancel before then if you do not agree.

7. Failed payments

If a renewal payment fails, we may retry the charge and may pause the paid features for that child until payment succeeds. The child's free-tier access remains available.

8. Contact and refund requests

For billing questions or refund requests, contact us at [contact email] with your account email and the details of the charge.